Providing Top-Notch Call Center Services
5 YearsFMS Operations
11 BanksTrusted Clients
3.5 LakhsDaily Collection
1500+Daily Transactions
Providing Top-Notch Call Center Services
Kolkata Siliguri Behrampur Shilong Durgapur Kharagpur Burdawan Guwahati Dibrugrarh Tezpur Bongaigaon jorhat Silchar Agartala Aizwal Itanagar Shilong Imphal
Samsung, Rural, In-shop, Canopy/ Standy
MN Enforcement Service Pvt. Ltd. specializes in Financial Management Services (FMS), operating from Dharwad and serving major cities across India. Our ethical, professional, and persuasive approach ensures faster, more amicable resolutions than traditional methods. We believe in maintaining strong client-debtor relationships while upholding the highest standards of integrity and transparency in all our services.
Mark and Peddaraju, Founder Directors, started their career as professionals in FMS during 2010. In 8 years, their efforts and efficiency reached a height where they successfully formed MN Enforcement Service Pvt. Ltd., a trusted brand in FMS. Priyanka heads HR and Admin for the overall business. Pankaj Dutta is a professional with more than 20 years of experience across various industries, including FMS. He joined MN Enforcement Pvt. Ltd. with the task of expanding the network and increasing business and revenue for the group.
MANAGING DIRECTOR
Director
Head of HR and Admin
Business Development Head
The Hard and Soft Collections model focuses on a balanced approach to debt recovery. Soft collections emphasize early, empathetic engagement to maintain customer relationships, while hard collections involve firm, compliant actions for overdue accounts, including potential legal measures, ensuring effective recovery at every stage of delinquency.
Here’s a breakdown of Hard and Soft Collections processes for MN Enforcement
Key Focus: Early, customer-friendly interactions aimed at preventing delinquency.
Approach: Gentle reminders via SMS, email, or phone calls to customers about upcoming due dates, offering assistance or grace periods.
Objective: Maintain a positive relationship while encouraging timely payments to avoid accounts falling into delinquency.
Key Focus: Handling accounts that are significantly overdue, where initial soft collection tactics have failed.
Approach: Firm yet compliant communication, emphasizing the seriousness of the overdue payment and potential consequences such as legal action or negative credit reporting.
Objective: Recover the debt quickly while keeping interactions within the bounds of compliance and maintaining professionalism.
Key Focus: Managing slightly overdue accounts with a softer tone.
Approach: Empathetic outreach by agents to negotiate repayment terms, offer installment options, or assist in resolving disputes that may have led to missed payments.
Objective: Recover overdue amounts without causing strain on the customer relationship, promoting cooperation and mutual resolution.
Key Focus: Accounts that are severely overdue and may require legal action or more aggressive tactics.
Approach: Involves legal processes, asset seizure, or engaging with local authorities for field collections.
Objective: Maximize recovery while adhering to legal protocols, ensuring that the company’s actions are ethically sound and within regulatory limits.
#Karnataka
#Andhra Pradesh
#Tamilnadu
#Telengana
#Kolkata
#Mumbai
Leverage advanced tele-collections and field collections strategies to ensure a higher recovery rate while maintaining ethical standards and compliance with regulations.
Implement soft collections practices to foster positive, long-term relationships with clients, ensuring that debt recovery efforts do not compromise customer loyalty or trust.
